FAQs

  • A record suspension (previously known as a pardon) is an official decision by the Parole Board of Canada that sets aside your criminal record. This means your criminal record will not appear on most background checks, helping you move forward with new opportunities.

  • A record suspension can open doors to better employment, volunteer work, travel, education, and peace of mind. It helps remove barriers created by a criminal record and allows you to fully move forward in life.

  • We guide you through every step of the process — from gathering the right documents to preparing and submitting your application. Our role is to simplify the process, ensure accuracy, and reduce stress so you can focus on your future.

  • At SafePass Solutions, we are proud to offer the best price on the market. We also provide flexible payment plans to make the process more affordable and accessible. See the services sections of our homepage.

  • The process can take several months, depending on your case and government processing times. While timelines vary, our team ensures your application is prepared and submitted as quickly and accurately as possible.

  • Yes. Confidentiality is one of our top priorities. All of your personal information and documents are handled with the highest level of security and privacy.

  • No one can guarantee approval, as the final decision rests with the Parole Board of Canada. However, we use our knowledge and experience to maximize your chances of success by ensuring your application meets all requirements.

  • We combine professionalism with compassion, offering a supportive and human approach throughout the process. Along with reliable service and transparent communication, we provide the most affordable pricing in the industry — because your second chance matters.

  • Eligibility depends on the type of offence, how much time has passed since you completed your sentence, and whether you’ve met all conditions (like fines or probation). We’ll review your situation and let you know if you qualify before moving forward.

  • You must complete a mandatory waiting period after finishing your sentence — either 5 or 10 years, depending on the offence. We’ll confirm your timeline and let you know when you’re eligible to apply.

  • Yes, you can. However, the process is detailed and time-consuming, and small mistakes can delay or even prevent approval. SafePass Solutions simplifies the process, ensures everything is done correctly, and saves you the stress of navigating it alone.

  • Yes. If you are a Canadian citizen or permanent resident with a criminal record in Canada, we can assist you even if you’re currently living abroad.

  • Not automatically. The U.S. has its own entry requirements, and a record suspension in Canada does not guarantee entry. However, it can help improve your chances and show rehabilitation if you apply for a U.S. travel waiver.

  • If your application is denied, you may be able to reapply after a certain period. We’ll explain your options and help you understand the next steps if this happens.